Return and Refund Policy

At MilletPro, we are committed to delivering premium-quality millet products that are fresh, hygienically packed, and carefully inspected before dispatch. Customer satisfaction is our priority, and we strive to resolve any concerns fairly and promptly.

Returns

Due to the perishable nature of food products, we do not accept returns on products once they have been delivered, except in the following situations:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The package is defective, tampered with, or leaking upon delivery.
  • The product has expired at the time of delivery.

To request a return or replacement, please contact us within 48 hours of receiving your order.

When contacting us, please provide:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Claims submitted after 48 hours may not be eligible for return or replacement.

Refund Policy

Once your request has been reviewed and approved, we will process one of the following:

  • Full Refund
  • Partial Refund (where applicable)
  • Product Replacement

Approved refunds will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.

Replacement Policy

A replacement will be provided when:

  • The wrong item is delivered.
  • The product arrives damaged.
  • The package is defective or tampered with.
  • The product is expired at the time of delivery.

Replacement requests are subject to verification of the issue.

Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, please contact us immediately after placing it.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or partially consumed products
  • Products damaged due to improper storage or handling after delivery
  • Products purchased during clearance or special promotional sales (unless damaged or incorrect)
  • Returns requested beyond the specified reporting period
Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by sharing:

  • Order Number
  • Product Photos
  • Packaging Photos
  • Description of the issue

Our support team will review your request and provide a suitable resolution as quickly as possible.

Quality Assurance

Every MilletPro product is:

  • Carefully sourced from trusted farmers
  • Hygienically processed
  • Quality checked before packing
  • Securely packaged to maintain freshness
Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

MilletPro

Phone: +91 80083 34268

Email: info@milletpro.co.in

Website: https://milletpro.co.in

Location: Hyderabad, Telangana, India

We aim to respond to all customer queries within 24–48 business hours.